Return Policy

RETURNS:

RETURN POLICY: We want you to be completely satisfied with your purchase. Should you not be for any reason, please feel free to return the item(s) to us within 7 days of receiving your purchase for your choice of a refund or exchange. (We regret that shipping charges are non-refundable.)

To ensure a full refund or exchange, any and all eligible items for return must be in new, unused condition and in their original product packaging with all instructions and accessories. Items that are not in resalable condition or that have been damaged or worn cannot be returned. Wheelchairs, transport chairs, 4-wheel walkers with seats, knee walkers, mobility scooters are not returnable. In addition, due to health and hygienic regulations, the following items may not be returned: bathroom aids and equipment (including commodes, raised toilet seats, bath/shower transfer benches, grab bars, tub bars, bath lifts, and opened incontinent supplies), braces, compression garments, seat cushions and backs, mattresses, slings, lift chairs, glucose meters and blood pressure units, opened sterile products, and any type of item that comes in DIRECT contact with the skin. If any of these products are defective, they will be replaced with an identical item only.

Items that have been modified or used, special or custom orders, items marked as “Final Sale”, discounted and seasonal items are all non-refundable.

RETURN PROCESS: To make a return, please log in to your account and click on "My orders". From there you can view your order and at the bottom there will be an option to "Return item(s)". Fill out the appropriate information on the form and click "Send". We will review and respond to your return within 2 business days.

REFUNDS: Your refund will be processed one business day after your return is received, though it may take 7-10 business days for your refund to appear in your payment account. (This is your bank or credit card company policy, not ours.) Note that we cannot provide refunds for any items that have been damaged, altered or worn. Please make sure that you repackage any return to arrive undamaged. You will receive your refund in the same form of payment used to place your order. You will be credited for the price paid minus the cost of return shipping, if we provide the shipping label. Note that the original shipping charge will not be refunded.

OTHER IMPORTANT INFORMATION:

CANCELLATIONS: An order (except special or custom orders) can be canceled before it is shipped. To cancel an order, please call 727-474-2222. You will receive your refund in the same form of payment used to place your order. Your refund will be processed no later than the next business day after we have confirmed the cancellation, though it may take 7-10 business days for your refund to appear in your payment account. (This is your bank or credit card company policy, not ours.)

ITEMS DAMAGED IN TRANSIT: If your item(s) arrived damaged, we apologize for the inconvenience. We will certainly take care of it. Please call us at 727-474-2222 so we can arrange to have it picked up and inspected. Please retain all of the original packing materials.

FINAL SALE ITEMS: Items marked as "final sale" may not be returned or exchanged for any reason.

SEASONAL ITEMS: Seasonal items (Halloween, Christmas, Easter, etc.) are final sale items and may not be returned or exchanged.

CUSTOM ORDERS: Custom orders are final sales and cannot be returned unless they are damaged in transit.